Frequently Asked Questions

DimeWell is a digital salary-backed loan processing platform operated by TWOFOUR DIMEWELL LIMITED in Zambia. We provide fast, transparent, and paperless loans to formally employed public and private sector employees. Our platform allows you to apply online, upload documents, track your application in real time, and receive funds directly to your bank account or mobile money — all without visiting a physical branch.

Yes. DimeWell operates in compliance with Bank of Zambia (BOZ) guidelines for non-bank financial services. We are a registered Zambian company (TWOFOUR DIMEWELL LIMITED) and comply with the Data Protection Act. We retain loan records for the required 7-year period and disclose the total cost of credit before you submit your application.

DimeWell is owned and operated by TWOFOUR DIMEWELL LIMITED, a company registered in the Republic of Zambia. Our team includes experienced financial services professionals and technology experts dedicated to making salary-backed loans more accessible to Zambian employees.

• 100% Digital: Apply entirely online — no branch visits, no paper forms.
• Faster Processing: Target disbursement within 3 working days of document completeness.
• No Guarantors: Your salary and employment serve as backing for the loan.
• Transparent Pricing: Total cost of credit disclosed before you submit your application.
• Multiple Disbursement Options: Receive funds via bank transfer or mobile money.

DimeWell offers 7 loan products:

1. Personal Loan — Flexible financing for personal needs
2. Emergency Loan — Fast support up to K5,000 for urgent needs
3. School Fees Loan — Education financing for school fees
4. Medical Loan — Cover hospital bills and treatment costs
5. Housing Improvement — Support for home repairs and improvements
6. Business Equipment — Finance tools and equipment (private sector only)
7. Education / Training — Professional development and certification

Formally employed public and private sector employees in Zambia may apply. This includes:

• Government ministry employees
• Statutory body staff (ZESCO, ZAMTEL, ZNBC, etc.)
• Local authority employees (city and municipal councils)
• Teachers, nurses, police, immigration officers
• Private company employees
• NGO and charity workers
• Private school and university staff
• Hospital and clinic employees
• Bank and financial institution staff

Public Sector Employees:

• Minimum 6 months confirmed employment
• Minimum net salary of K2,500 per month

Private Sector Employees:

• Minimum 6 months confirmed employment
• Minimum net salary of K3,000 per month
• Employer must be a verified registered company

All Applicants:

• Must not have an active DimeWell loan in default
• Must not be on the DimeWell blacklist
• Maximum debt-to-income ratio of 50% (public) or 45% (private)

Yes. DimeWell serves both public and private sector employees. If your employer is a registered company, NGO, school, hospital, or financial institution, you are welcome to apply. Private sector applicants must also provide a 3-month bank statement and have a minimum net salary of K3,000 per month.

You need a minimum of 6 months confirmed employment with your current employer. This applies to both public and private sector employees. If you've been employed for less than 6 months, we encourage you to apply once you reach the minimum period.

If your employer is not in our registry during registration, it will be flagged for review by a DimeWell loan officer. Our team will verify your employer's details and may add them to the registry. You can still submit your application, but processing may take slightly longer while employer verification is completed. Employers can also contact us directly to be pre-registered.

Applying is simple and fully online:

1. Register: Create your account with your NRC, phone number, and employer details.
2. Upload Documents: Submit your payslip, employment letter, NRC, and any other required documents.
3. Select Loan: Choose from 7 loan products and enter your desired amount and term.
4. Review & Submit: Confirm the details and submit your application.
5. Track Progress: Monitor your application status in real time from your dashboard.

DimeWell targets processing within 3 working days once all required documents are complete and verified. The timeline depends on:

• How quickly you upload all required documents
• Whether your employer is already in our verified registry
• The completeness and clarity of your uploaded documents

Emergency loans may be processed even faster — within 24 hours if all documents are in order.

Yes. The DimeWell platform is designed to be mobile-friendly and works on smartphones, tablets, and computers. You can complete the entire application process — including document upload — from your mobile phone. The platform is optimised for Android devices commonly used in Zambia.

Generally, you can only have one active DimeWell loan at a time. If you have an existing loan, you must repay it fully before applying for a new one. This policy helps ensure responsible lending and protects you from over-indebtedness. Your eligibility for a new loan will also depend on your repayment history.

Yes. Your Applicant Dashboard shows a visual step-by-step progress tracker: Submitted → Documents Verified → Under Review → Approved → Disbursed. You can also see which documents have been verified and which are still required. You'll receive SMS and email notifications at each stage.

All applicants must provide:

• National Registration Card (NRC)
• Most recent payslip (showing gross and net salary)
• Employment letter or contract (showing employer, position, and start date)

Private sector applicants must also provide:

• 3-month bank statement

Additional documents per loan type:

• School Fees Loan — School invoice
• Medical Loan — Hospital quote or admission letter
• Housing Improvement — Proof of property ownership (where required)
• Business Equipment — Equipment quotation
• Education / Training — Institution offer letter

We accept PDF, JPG, and PNG files. Each file must be no larger than 5MB. You can upload up to 10 files per application. For best results, ensure your documents are clear and legible. Blurry or incomplete documents may delay processing.

DimeWell Loan Officers manually review your uploaded documents to verify your employment and identity. They cross-check information across your payslip, employment letter, and NRC. Documents may be marked as Verified, Requires Clarification, or Rejected. If clarification is needed, you'll receive a notification requesting specific additional information.

Yes. All documents are AES-256 encrypted at rest on secure cloud storage (AWS S3). Document access is strictly controlled and logged in our audit trail — we record who viewed what document and when. Documents are only accessible to authorised DimeWell loan officers for verification purposes and are retained in accordance with Bank of Zambia requirements.

Approved loans may be disbursed through:

• Bank Transfer: Direct deposit to your bank account (Zanaco, ABSA, Stanbic, FNB, Access Bank).
• Mobile Money: Transfer to your MTN or Airtel mobile money wallet.

You select your preferred disbursement method during the application process.

Once your loan is approved, funds are typically disbursed within 1–2 working days. The total time from application submission to receiving funds is targeted at 3 working days. Emergency loans may be disbursed within 24 hours if all documents are complete.

Yes. Upon disbursement, you will receive a loan agreement in PDF format via email. This document includes all loan terms, the repayment schedule, total cost of credit, and your rights and obligations. You also receive a disbursement receipt confirming the amount and date of transfer.

Repayments may be made through:

• Salary Deduction: Your employer deducts the monthly instalment from your salary and remits it to DimeWell. A payroll deduction instruction letter is sent to your employer.
• Mobile Money: Pay via MTN or Airtel mobile money.
• Bank Transfer: Direct deposit to the DimeWell repayment account.

The repayment method is agreed upon during the application process.

Yes. Early repayment is allowed and encouraged. Contact our support team or check your dashboard for the early settlement amount. There is no penalty for early repayment. Upon full repayment, you will receive a loan closure confirmation and clearance letter.

If a payment is missed:

• You will receive an SMS and email alert on the due date.
• If unpaid after 1–30 days, a formal first arrears notice is sent.
• If unpaid after 31+ days, an escalated notice is sent with consequences disclosed.
• Continued non-payment may result in escalation to your employer and affect your credit standing.

We encourage you to contact us immediately if you anticipate difficulty making a payment.

Your Applicant Dashboard displays your full repayment schedule — month by month — showing the amount due, next payment date, and outstanding balance. You can download your repayment schedule and loan statement as a PDF at any time.

DimeWell works on any modern device with an internet connection:

• Android smartphones and tablets
• iOS devices (iPhone, iPad)
• Desktop and laptop computers
• Any device with a modern web browser (Chrome, Firefox, Safari, Edge)

The platform is designed to be lightweight and functional even on lower-end Android phones commonly used in Zambia.

Click the "Forgot Password" link on the login page. Enter your registered email address, and we'll send you a password reset link. The link expires in 30 minutes for security. If you don't receive the email, check your spam folder or contact support.

Yes. We take data security seriously:

• All data is transmitted over HTTPS (encrypted connection).
• Documents are AES-256 encrypted at rest.
• We comply with Zambia's Data Protection Act.
• Your data is never shared with unauthorised third parties.
• You may request deletion of your data at any time (subject to regulatory retention requirements).

• Check your internet connection — ensure you have a stable data connection or Wi-Fi.
• Clear your browser cache and reload the page.
• Try a different browser — Chrome is recommended.
• Contact support at money-well.online@dimewell.app or call +260 77 1466101 if the issue persists.